Shipping policy

Last updated: October 27, 2026

Thank you for shopping with Noses & Tails! We're committed to making your shopping experience as smooth and enjoyable as possible. Below you'll find everything you need to know about our shipping process, delivery times, and order tracking.

Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed and shipped, you'll receive a shipping confirmation email with tracking information.

During busy periods, holidays, or promotional events, processing may take slightly longer.

Shipping Destinations

We offer international shipping to many countries worldwide, including the United States.

Shipping availability may vary depending on your location and the products ordered. You can confirm whether delivery is available to your address during checkout.

If your country or region isn't available at checkout, we're currently unable to ship your order there.

Shipping Costs

We offer FREE Standard Shipping on all orders to supported destinations.

There are no minimum purchase requirements to qualify for free standard shipping.

Any additional shipping options or applicable charges will be clearly displayed at checkout before you complete your purchase.

Estimated Delivery Times

Our estimated standard shipping timeframe is:

Order Processing: 1–3 business days
Shipping Transit: 10–16 business days
Estimated Total Delivery: 11–19 business days

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on your destination, customs clearance, local carriers, weather conditions, and other circumstances beyond our control.

Delivery estimates begin after your order has been shipped. Some destinations or products may require additional shipping time.

Business days exclude weekends and public holidays.

Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number and tracking details, when available.

Please allow 24–72 hours for tracking information to update after shipment.

You can use the tracking link provided in your shipping confirmation email to follow your package's journey.

If you have trouble tracking your order, feel free to contact us.

Multiple Packages & Shipments

To ensure efficient delivery, items in the same order may be shipped separately from different fulfillment locations.

If your order contains multiple products, you may receive them in separate packages with different tracking numbers and delivery dates.

Don't worry if only part of your order arrives first. The remaining items may still be on their way.

There are no additional shipping charges for separately shipped items beyond any charges disclosed at checkout.

Customs, Duties & Import Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your purchase.

If you notice an error after placing your order, contact us immediately at support@nosesandtails.com.

We'll do our best to update your address before shipment, but changes cannot be guaranteed once an order has been processed or dispatched.

If a package is returned or cannot be delivered because of an incorrect or incomplete address, please contact us so we can review the available options.

Lost, Damaged, or Delayed Packages

We understand how important it is for your order to arrive safely.

If your package is significantly delayed, arrives damaged, or appears to be lost in transit, please contact us at support@nosesandtails.com.

Our team will investigate the issue and work toward an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

For damaged items, please include your order number and photos of the product and packaging, if possible.

Order Changes & Cancellations

Need to change or cancel your order? Please contact us as soon as possible.

We'll do our best to accommodate changes or cancellation requests before your order ships.

Once an order has been shipped, modifications or cancellations may no longer be possible. You may still be eligible for a return or refund under our Return & Refund Policy and applicable law.