Privacy policy

Last updated: October 27, 2026

Noses & Tails ("we," "us," or "our") operates the website https://nosesandtails.com (the "Site") and its related services, including our online store, products, content, and customer support (collectively, the "Services").

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our Site, make a purchase, create an account, subscribe to our communications, or otherwise interact with us.

We are committed to respecting your privacy and handling your personal information responsibly.

Please read this Privacy Policy carefully to understand our privacy practices and your rights.

1. Personal Information We Collect

When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following categories of personal information.

Contact Information

Full name
Email address
Phone number
Billing address
Shipping address

Order and Transaction Information

Products purchased
Order history and transaction details
Payment method and payment confirmation
Shipping and tracking information
Returns, refunds, and cancellations

Payment Information

Payments are processed through Shopify and supported third-party payment providers.

Depending on your selected payment method, payment providers may collect and process payment card details, billing information, and other information necessary to complete transactions.

We do not independently store full payment card numbers or security codes in our store's own systems.

Account Information

If you create a customer account, we may process your account details, preferences, settings, and authentication information.

Device and Usage Information

When you browse our Site, we may automatically collect certain technical information, including:

IP address
Browser type and version
Device type and operating system
Pages visited and browsing activity
Referring websites
Interactions with products and shopping carts
Cookies and similar tracking identifiers

Customer Communications

When you contact us, we may collect information included in your messages, support requests, feedback, or other communications.

2. How We Collect Personal Information

We collect personal information from several sources.

Directly From You

When you place an order, create an account, subscribe to marketing communications, contact customer support, or otherwise provide information to us.

Automatically Through Our Website

Through cookies, analytics tools, and similar technologies when you interact with our Site.

From Service Providers

Including Shopify, payment processors, shipping providers, order fulfillment partners, and other services that help us operate our business.

From Marketing and Business Partners

Where permitted by applicable law, we may receive information from marketing platforms, analytics providers, and other business partners.

3. How We Use Your Personal Information

We use personal information for the following purposes.

Order Processing and Fulfillment

Process purchases and payments
Confirm and fulfill orders
Arrange shipping and delivery
Provide order tracking information
Process returns, refunds, and exchanges
Communicate important order updates

Customer Service

Respond to questions and requests
Resolve delivery or product issues
Provide assistance with purchases
Maintain our relationship with customers

Website Operations and Improvements

Operate and maintain our online store
Improve website functionality and performance
Understand how customers use our Services
Personalize product recommendations and shopping experiences
Remember customer preferences

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

Send promotional emails and special offers
Provide information about new products
Deliver personalized product recommendations
Measure marketing campaign performance
Display relevant advertisements

You can unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing messages.

Security and Fraud Prevention

We may use personal information to detect, investigate, and prevent fraudulent transactions, unauthorized activity, and other security threats.

Legal Compliance

We may process personal information to comply with applicable laws, respond to lawful requests, resolve disputes, and enforce our policies.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to support website functionality, improve your shopping experience, analyze website traffic, and support marketing activities.

Cookies are small files stored on your device when you visit a website.

We and our service providers may use the following categories of cookies.

Essential Cookies

These cookies are necessary for core website functions, such as shopping carts, checkout, account authentication, and security.

Analytics and Performance Cookies

These cookies help us understand how visitors interact with our Site so we can improve performance, navigation, and customer experience.

Functional Cookies

These cookies help remember certain preferences and provide additional website functionality.

Advertising and Marketing Cookies

These cookies may be used to measure advertising performance and deliver more relevant advertisements, where permitted by applicable law.

Managing Cookie Preferences

Where required by applicable law, we request your consent before using non-essential cookies and similar tracking technologies.

You may be able to manage your cookie preferences through the privacy controls provided on our Site or through your browser settings.

Disabling certain cookies may affect website functionality.

For additional information about cookies used by Shopify, please visit:

https://www.shopify.com/legal/cookies

5. Order Fulfillment and Third-Party Service Providers

To operate our store and fulfill customer orders, we work with third-party service providers.

These may include:

Shopify, our e-commerce platform provider
Payment processing providers
Product suppliers and order fulfillment partners
Shipping and logistics companies
Customer support providers
Email marketing and communication services
Website analytics and advertising services

When necessary to process and deliver your order, we may share relevant information with suppliers and fulfillment partners.

This information may include your name, shipping address, phone number where required for delivery, and order details.

Some suppliers and shipping partners may operate from countries different from your country of residence.

We share information as necessary to provide our Services, fulfill orders, and comply with legal obligations.

We do not independently sell customer contact lists to third parties. However, certain advertising-related disclosures may constitute a "sale" or "sharing" of personal information under applicable privacy laws, and relevant opt-out rights are described below.

Third-party service providers may process personal information under their own privacy policies and applicable agreements.

6. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your email address and relevant shopping information to send promotional messages.

These communications may include:

Product announcements
Special offers and promotions
Personalized recommendations
Updates about our store

We may use third-party email marketing platforms to manage subscriptions, automate communications, and measure engagement.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in the message or contacting us at support@nosesandtails.com.

Unsubscribing from promotional communications does not prevent us from sending essential transactional messages, including order confirmations, shipping notifications, and important account updates.

7. How We Share Personal Information

We may disclose personal information in the following circumstances.

With Shopify

Our store is hosted by Shopify, which processes information necessary to operate and support our online store.

With Service Providers

We may share information with vendors that provide payment processing, shipping, fulfillment, analytics, customer support, hosting, and other business services.

With Marketing and Advertising Partners

Where permitted by law, we may share certain information with advertising and marketing partners to measure campaigns and deliver relevant advertisements.

Depending on your location, this activity may be considered sharing or targeted advertising under applicable privacy laws.

With Your Consent or Direction

We may disclose personal information when you request or authorize us to do so.

For Legal and Security Purposes

We may disclose personal information when required by law or when reasonably necessary to protect our rights, prevent fraud, investigate security incidents, or comply with legal proceedings.

Business Transfers

If our business undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

8. Relationship With Shopify

Our Services are powered by Shopify.

Shopify collects and processes personal information about your access to and use of our store to provide, maintain, and improve its services.

Information submitted through our store may be shared with Shopify and its service providers, including those located outside your country of residence.

Depending on our Shopify settings and the services enabled, Shopify may also process information about your interactions with our store and other merchants to provide enhanced shopping, analytics, and advertising features.

For certain activities, Shopify is responsible for processing personal information and responding to applicable privacy requests.

For more information, please review:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com/en

9. Third-Party Websites and Links

Our Site may contain links to websites, platforms, or services operated by third parties.

We do not control the privacy practices of these third parties and are not responsible for how they collect, use, or protect personal information.

We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information directly from children.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at support@nosesandtails.com so we can review the request and take appropriate action.

We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising.

11. Data Security

We take reasonable measures designed to protect personal information from unauthorized access, disclosure, alteration, and loss.

Our online store uses Shopify's infrastructure and supported payment providers to facilitate secure transactions.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We recommend that you protect your account credentials and avoid sending sensitive financial information through unsecured communication channels.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law.

Retention periods may depend on:

The duration of our relationship with you
Whether you maintain a customer account
Order fulfillment and customer support requirements
Tax, accounting, and legal obligations
Fraud prevention and security needs
Dispute resolution and enforcement of agreements

When personal information is no longer required, we will delete or anonymize it as appropriate, subject to applicable laws and technical limitations.

13. Your Privacy Rights and Choices

Depending on your country or region, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

Request access to personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete personal information.

Right to Deletion

Request deletion of personal information, subject to applicable legal exceptions.

Right to Data Portability

Request a copy of certain personal information in a portable format, where applicable.

Right to Object or Restrict Processing

Object to certain processing activities or request restrictions on how your information is used, where applicable.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing performed before withdrawal.

Right to Opt Out of Targeted Advertising

Depending on applicable law, you may have the right to opt out of certain disclosures or uses of personal information for targeted advertising.

You can exercise applicable rights through the privacy controls available on our Site or by contacting us at support@nosesandtails.com.

We may need to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

14. Your Privacy Choices

You may manage certain privacy preferences through our website, where applicable, including cookie preferences and options relating to targeted advertising.

You may also:

Unsubscribe from marketing emails
Adjust cookie settings in your browser
Request access to or deletion of personal information
Contact us regarding privacy concerns

For privacy rights relating specifically to information processed by Shopify for its own purposes, you may also visit:

https://privacy.shopify.com/en

15. International Data Transfers

Because we operate an international online store and work with service providers in different countries, your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

For transfers subject to European Economic Area or United Kingdom data protection requirements, these safeguards may include applicable Standard Contractual Clauses, adequacy decisions, or other legally recognized transfer mechanisms.

16. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may rely on the following grounds:

Performance of a Contract

To process your orders, arrange deliveries, handle payments, and provide purchased products.

Legitimate Interests

To operate and improve our business, provide customer support, maintain security, and prevent fraud, where those interests are not overridden by your rights and freedoms.

Consent

For certain marketing communications, non-essential cookies, and other activities where consent is required.

Legal Obligations

To comply with applicable tax, accounting, consumer protection, and other legal requirements.

You may have additional rights under applicable data protection laws, including the right to object to certain processing activities or lodge a complaint with a relevant supervisory authority.

17. Privacy Complaints

If you have any concerns about how we collect, use, or protect your personal information, please contact us at support@nosesandtails.com.

We will review your concern and respond as required by applicable law.

Depending on your location, you may also have the right to file a complaint with your local data protection authority.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, services, technology, legal obligations, or privacy practices.

When changes are made, we will publish the updated Privacy Policy on our website and revise the "Last updated" date.

Where required by law, we will provide additional notice or obtain consent for material changes.